Creating a new site for you

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  • With Mayo Clinic obstetrician and medical editor-in-chief

    Roger W. Harms, M.D.

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  • March 3, 2009

    Creating a new site for you

    By Roger W. Harms, M.D.

18 comments posted

Today's guest blogger is Matt Diamanti, director of user experience and design.

In the last blog post, Dr. Harms welcomed you and mentioned plans for our redesigned site. He also mentioned our core objective for this site: "Empower people to manage their health." For me, as our director of user experience and design, that means that every time you visit us you:

  • Can trust us with your personal story
  • Get what you need to clearly understand your current health situation
  • Feel capable of completing your goals
  • Know that you can depend on us again

To ensure that this happens, we designed the new site following a human-centered design (HCD) process. It had three phases:

Hear

We watched a sample of volunteers use our existing site, asked them questions about it, and experienced the successes and failures they encountered. In short, you told us to:

  • Have all information about a topic in one easy-to-find location
  • Provide more information about symptoms
  • Be more transparent about the sources we researched for our information
  • Create more multimedia
  • Have a less cluttered and easier-to-use home page
  • Provide a soothing and more updated look and feel

Create

We thought of new ideas for the site and created working models of them. Then we watched you use those models, and identified things that worked and things that didn't.

Deliver

Finally, we created a detailed blueprint of the new site and worked with our technical colleagues to produce and release it to you.

A few of the new features you'll soon experience:

  • A new home page more focused on helping you easily find information
  • Expansion of our "find it fast" method to symptoms, tests and procedures, and drugs and supplements
  • New topic-specific guides where you can find all information about a topic in one place
  • A new "Multimedia" viewer for browsing all images, interactive media, video and audio related to a topic
  • An expandable reference section that details our sources
  • A soothing and more updated visual design

We've created a slide show for you to get a sneak peek. Just click on the link below.

I hope you'll enjoy these new features, and once you've had a chance to experience them, I'd like to know - did we deliver? Do you trust us? Do you clearly understand your current health situation? Do you feel capable of completing your goals? Do you believe you can depend on us again?

I'd love to hear from you.

- Matt Diamanti

18 comments posted

MY00584

March 3, 2009

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